top of page

SHIPPING & REFUNDS

SHIPPING POLICY

At Still Waters Coffee Company, we are committed to delivering the freshest and most flavorful coffee experience to our valued customers. As part of our dedication to quality, we roast each batch of coffee fresh to order. This meticulous process ensures that you receive beans at the peak of their flavor profile.

 

Please allow a standard processing time of 3 days for your freshly roasted beans to undergo degassing, a crucial step in preserving their optimal taste. Following this, our team will carefully package and ship your order to you within 5-7 business days.

 

We understand the anticipation that comes with waiting for your perfect brew, and we appreciate your patience. Rest assured, the extra time invested in the roasting and degassing process is our commitment to providing you with an unparalleled coffee experience!

 

For any inquiries regarding your order, shipment status, please do not hesitate to contact us via email, or on our social media platforms!

 

Thank you for choosing Still Waters Coffee Company.

​

*Note: Shipping times may vary depending on location and external factors, such as holidays and unforeseen circumstances. We appreciate your understanding and cooperation.*

REFUND POLICY

At Still Waters Coffee Company, your satisfaction is our utmost priority. We take pride in providing you with the finest quality coffee, and we stand behind the excellence of our products. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our straightforward refund policy.

​

1. Returns:
   - To initiate a return, please contact our customer service team within 14 days of receiving your order at [stillwaters.coffeecompany@gmail.com].
   - Items must be unused, in their original packaging, and in the same condition as received.

​

2. Refunds:
   - Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   - If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

 

3. Exchanges:
   - We are unable to process direct exchanges at this time. If you wish to exchange an item, please initiate a return and place a new order for the desired item. Sorry for any inconvenience.

 

4. Shipping:
   - You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

 

5. Damaged or Incorrect Items:
   - In the rare event that you receive damaged or incorrect items, please contact us immediately with a photo of the product and its packaging. We will work swiftly to resolve the issue and provide a replacement or refund.

 

6. Contact Us:
   - For any questions regarding our refund policy or to initiate a return, please contact our customer service team at [stillwaters.coffeecompany@gmail.com]. Or reach out to us on social media!

 

Thank you for choosing Still Waters Coffee Company. We appreciate your trust in our commitment to quality and satisfaction.

 

*Note: This refund policy is subject to change at the discretion of Still Waters Coffee Company. Please refer to our website for the most up-to-date information.*

​

bottom of page